Help - Username / Password Sign In

Retrieving your Username or resetting your Password is an easy, automated process on our website. The only important thing to know is that the password reset e-mail will be sent to the e-mail address that's in your member profile on our website. If you don't have access to that mailbox, then you won't be able to perform a password reset. You'll need to contact us and have an administrator manually reconfigure your account.

Step 1 - Go To The Forgot Your Username or Password? Page

Click here to go to the Forgot Your Username or Password? page (opens new browser tab)
- or -
Click on Forgot your password? link on the homepage (shown below)

 

Step 2 - Enter Your Username or Email Address

You'll be taken to the Forgot your Username or Password? page below.

  1. Enter either your Username or your Email Address in the dialogue box
  2. Answer the math question
  3. Click Reset Password

 

Step 3 - Reset E-mail

You'll then receive an automated e-mail from our website. Check your junk or spam folder if you don't see the e-mail.
Open the e-mail and click on the link Reset My Password Now! circled below in red.

Step 4 - Enter Your New Password

  1. Enter your new Password
  2. Enter your password a second time to Confirm Password
  3. Click Reset Password

 

Step 5 - Resetting Your Password Confirmation Screen

The Resetting Your Password Confirmation Screen will state that Your password was reset! This screen will display your Username circled below in red. So if you don't remember you username, this is where you'll retrieve it - there's no need to contact us for username retrieval.

Click on the link Click here to sign in and you'll be redirected to the Sign In screen where you'll enter your Username and Password to sign In.



Contact us if you're still unable to Sign In or retrieve your Username and Password with the procedure above.

 

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